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Das Bild zeigt drei junge Personen in einem modernen Büro, die sich gemeinsam auf einen Bildschirm konzentrieren. Eine Person sitzt am Computer und arbeitet aktiv, während die anderen beiden stehend zuhören und sich austauschen. Die lockere, aber professionelle Atmosphäre vermittelt Teamarbeit und gemeinsames Problemlösen.

Service Desk Engineer (m|w|d)

  • Permanent employment ()

  • Entry level

  • Full time

WITH THESE TASKS IT REMAINS EXCITING

You are the first point of contact when it really matters for our customers.
And you stay responsible until things are working again.

As a Service Desk Engineer, you take ownership from the first interaction through to resolution. Your goal is to turn issues into a functioning work environment again.

This role is not limited to support.
You will also handle service requests such as new users, access rights, devices or workplace setups and ensure everything runs smoothly.

Your tasks

  • Handling incoming requests via phone, portal or email
  • Prioritizing and structuring incidents and service requests
  • Resolving issues at 1st level, such as access topics, standard incidents or remote fixes
  • Processing service requests like user onboarding, permissions, devices or workplace setups
  • Taking full ownership of tickets from start to closure
  • Coordinating with 2nd and 3rd level teams
  • Providing clear and reliable status communication to customers
  • Maintaining proper documentation and contributing to knowledge building
  • Supporting the continuous improvement of our services

Phone, portal and coordination are all part of your daily work.


YOUR SKILLS

  • Strong service orientation and willingness to help
  • Clear and structured communication
  • A sense of ownership and responsibility
  • Ability to prioritize, even under pressure
  • Team spirit

Whether you already have experience in support or service desk, or you are starting as a career changer with IT affinity. What matters most is your attitude.


Your onboarding

  • Structured onboarding with clear processes
  • Support from experienced colleagues
  • Training and certifications in IT service management and tools
  • Gradual increase of responsibility

WHAT MAKES US UNIQUE

  • Perspective of a 4-day workweek at full salary, depending on team development and performance
  • Hybrid working model. On-site in the beginning, remote possible after onboarding
  • Modern workplace and up-to-date tools
  • Pension scheme with a dedicated concept
  • SpenditCard or Wellpass
  • A team that values collaboration

Working conditions

  • Location: Kreuth-Weißach, later hybrid or remote possible
  • Service hours: Monday to Friday, 08:00 to 18:00
  • Structured shift model
  • Full-time role with development towards reduced working hours

Why aobis

We design IT around people.
And we work in a way our customers can rely on.

Apply now

You want to take ownership and actively shape service quality.
We look forward to your application.

Apply now:

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